Inbound call handling
Natural conversation instead of keypad menus: the customer explains what they need, and the AI understands and resolves it or routes it to the right team.
CUSTOMER COMMUNICATION · CALL CENTER
Traxvon Voice
A voice AI agent that speaks natural Turkish on the phone
Voice AI that answers inbound and outbound calls 24/7, responds to customers without making them wait, books appointments and records every conversation. Your team stops handling repetitive calls and focuses on the issues that truly need a human.
(01) · OVERVIEW
Key features
Outbound call campaigns
Runs appointment reminders, payment reminders and satisfaction surveys at scale.
Real-time STT and TTS
Transcribes Turkish speech instantly and responds with a natural-sounding voice, without breaking the flow of the conversation.
Human handoff
In complex or sensitive situations, transfers the call to an agent together with the full context so far.
Call summary and analysis
After every call, a summary, topic tags and sentiment analysis are generated automatically.
CRM and calendar integration
Call outcomes, appointment details and notes are written to your existing systems automatically.
(02) · USE CASES
What problems does it solve?
01
Appointments and reservations
Booking, rescheduling and cancelling appointments for clinics, service centers and restaurants.
02
Customer service front line
Handling high-volume requests such as order status, shipment tracking and frequently asked questions.
03
Collections and reminder calls
Polite, recorded and consistent reminder calls for upcoming payments.
04
Surveys and feedback
Post-service satisfaction calls with automatic reporting of the results.
(03) · HOW IT WORKS
Live in three steps
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01
We design the script together
We define the call flow, the questions to ask and the routing rules around your business.
-
02
We connect your systems
We connect your PBX or SIP line, CRM and calendar systems to Traxvon Voice.
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03
We go live and monitor
We track performance with recordings, transcripts and quality metrics, and keep improving the script.
(04) · INTEGRATIONS
Works with your existing systems
Before setup, we review your infrastructure and choose the best way to connect together.
- PBX / SIP line
- CRM systems
- Google Calendar and Outlook
- WhatsApp Business API
- SMS providers
- REST API and webhooks
(05) · FAQ
Frequently asked questions
How natural does the voice AI sound?
We aim for a fluent conversation with natural-sounding Turkish voices and low-latency responses. During the pilot we tune the voice and speaking style to your brand.
Does it work with our existing PBX?
It can be integrated with most SIP-based PBX systems. Before setup we review your infrastructure and choose the most suitable connection method.
Where are call recordings stored?
Recordings and transcripts can be stored in the cloud or on your own servers (on-prem), as you prefer. Retention periods are set together in line with KVKK (Turkish data protection law) requirements.
What happens if the AI can't resolve a request?
Based on the defined rules, the call is transferred to an agent with a summary of the conversation so far, or a callback request is created.
How is it priced?
Traxvon Voice is in early access. Pricing is set in the pilot meeting based on call volume and integration scope.
TRAXVON VOICE · EARLY ACCESS
Try it with your own data.
We define the pilot scope, duration and success criteria together in the first meeting.